Terms & Conditions

These Terms and Conditions apply to all purchases made through the website of Kelly & Saunders Vancouver, located in Vancouver, Canada, and reachable via info@kellysaundersvancouver.ca.
By placing an order with us, you agree to the following terms and conditions.

1. Applicability

By accessing and using this website, or by placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details displayed on our website are accurate and up to date.
However, errors may occasionally occur. Kelly & Saunders Vancouver reserves the right to correct any inaccuracies or update information at any time without prior notice.

3. Orders and Payment

  • Orders are processed once full payment has been received.

  • Payment methods may vary depending on the customer’s location.

  • It is the customer’s responsibility to ensure that payment details are correct and valid.

  • We reserve the right to cancel any order if payment cannot be verified or appears fraudulent.

4. Processing and Delivery

  • Processing time: 1–3 business days.

  • Estimated delivery time: 3–7 business days, depending on the destination.

  • All orders are shipped directly from our supplier in China.

  • Customs duties or import taxes may apply depending on your country’s regulations. These are the responsibility of the customer.

5. Returns and Cancellations

Please refer to our Return Policy for complete details on how to return an item or request a refund.

6. Liability

  • Kelly & Saunders Vancouver is not responsible for any lost or stolen packages if the tracking information confirms that the package was delivered to the address provided by the customer.

  • Customers are responsible for providing an accurate and complete shipping address.

  • Any address changes must be communicated within 24 hours after placing an order.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Kelly & Saunders Vancouver and may not be copied, reproduced, or used without prior written permission.

8. Complaints

We value our customers and aim to provide excellent service.
If you have a complaint or issue, please contact us via info@kellysaundersvancouver.ca.
We strive to respond within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Canada.
Any disputes will be handled by the competent courts within the province of British Columbia.