Shipping & Delivery Policy

At Kelly & Saunders Vancouver, we aim to deliver your order as quickly and efficiently as possible while ensuring the best quality service.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
During busy periods, such as holidays or major sales, processing times may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with your tracking number.

2. Shipping Time

Our standard delivery time is 3–7 business days, depending on your location.
Shipping times may vary due to factors such as customs clearance, courier delays, or local postal conditions.

3. Shipping Origin

All orders are fulfilled and shipped directly from our main supplier in China.
This allows us to offer the best prices and high-quality products while maintaining global availability.

4. Customs and Import Taxes

Depending on your country’s regulations, customs duties or import taxes may apply.
These costs are not included in the product price and are the responsibility of the customer.
We recommend checking with your local customs office for more information before placing your order.

5. Tracking Your Order

After your order has been shipped, you will receive a tracking link via email.
You can use this link to monitor your shipment’s progress at any time.
If you have any issues tracking your order, please contact us at info@kellysaundersvancouver.ca.

6. Incorrect Address or Delivery Issues

Customers are responsible for providing the correct delivery address.
If the wrong address is provided and the order has already been shipped, we cannot guarantee redelivery or refunds.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

7. Lost or Delayed Packages

While rare, delays or lost packages can occur due to customs or courier issues.
If your order does not arrive within 30 days of shipment, please contact our customer service team so we can assist you in resolving the issue.

8. Shipping Confirmation

You will receive:

  • A confirmation email when your order is placed.

  • A shipping notification once your order has been dispatched.

  • A tracking number to follow your parcel’s journey.